Getting Started/

Frequently Asked Questions

How do I know therapy is right for me or my family?


Therapy is an important decision and investment of time and money; having a "good fit" between a client and therapist is critical for a successful outcome. When you contact Key Counseling Group by phone or email you will receive a response from our clinical care director who will gather information from you and will then connect you to a therapist in our group. From there you will have the option to schedule your first session or speak directly to the therapist for a 20-minute free consultation via phone, video or in-person, your choice!  They will answer all of your questions and let you know what to expect.  If the therapist does not feel they have the expertise to help you then they will refer you to another therapist in the group or a trusted colleague outside of the group.  Making sure you have the therapist that will meet your needs is what matters most to us! We also offer Teletherapy online as a contact-free way of providing therapy in both Georgia and Florida. You can find our Florida license verification here.

How much does therapy cost?

We have a variety of fees based on clinician experience and service type, ranging from $135 - $400 per session. 

Payment is due at time of service, and online storage of credit card information for automatic, recurring processing is the required payment method.  We accept most major credit cards (Visa, Mastercard and Discover) and payments through your HSA/FSA accounts.

What if I have to cancel my session?

48-hour advance cancellation of scheduled appointments is required in order to avoid being charged the full session fee. We do understand things come up at the last minute which is why we grant one free late cancellation during the duration of our work together per year. If we cancel the session within 48 hours of the scheduled appointment for any reason then your rescheduled session will be free of charge. We also will exercise one free pass on this policy per year during the duration of our work together. 

Can I use my Insurance- Out of Network Benefits?

Please consider contacting your insurance company. You may have an “out-of-network” benefit which allows you to see any fully licensed therapist, pay directly, and then be partially reimbursed by your insurance provider. We can provide you with invoice / receipt so that you have documentation to submit to your insurance company for reimbursement. Many insurance companies will cover 50-100% of this fee as an “out-of-network” provider. 

The best way to determine what portion of our fee may (or may not) be reimbursed by your insurance company is to contact them directlyby calling the customer service phone number on the back of your insurance card (there is often a separate phone number for mental health or “behavioral health” services information).  

When speaking with your insurance company, you will want to ask them the following questions: 

·      What are my "out-of-network" outpatient mental health benefits? How much of each therapy session will your insurance provider reimburse (this is typically a percentage)?

·      Must I meet a deductible (the amount of money you have to pay before your insurance company will start to reimburse you) before my benefits will begin paying for out of network providers? Have you already paid any of this deductible?

·      Are there any limitations to services (e.g., only a certain amount of money allowed for mental health reimbursements, a limited number of sessions, reimbursement only for certain types of diagnoses, etc.)?

·      Do you need any kind of special referral (i.e., from a primary care doctor or your University Counseling Center) before I can be reimbursed?

·      How long will it take to get reimbursed after I mail my receipt?

·      Where do I need to mail or email my receipt?

·      Do my benefits cover online (tele-mental health) counseling?


Are there other payment options?


Many individuals who have health insurance elect not to use it for coverage of mental health services, and instead pay for therapy as an "out of pocket" expense or use their flexible or health savings account.  Most often, this is due to concerns about the privacy of their health information, and the potential release of this information to health insurance companies and their affiliated entities.


Do you offer a sliding scale or student discount?

The cost of services should never be a barrier to receiving mental health. Even if you cannot afford our services, and you do not have insurance coverage, we do have a sliding scale offer for those who qualify.  There are also several low-fee counseling services in the community such as Families First and Odyssey Counseling. Please reach out to either of these agencies to determine your eligibility.

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